At Underbyte, we understand that different customers have different support needs. That's why we offer three distinct support tiers to ensure you get the level of assistance that best fits your hosting requirements. Whether you're just starting out or need round-the-clock expert support, we've got you covered.
I. Basic Support
Our Basic support tier is designed for those who need essential assistance with their hosting account. This is ideal for users who can manage most technical aspects on their own but still require help with account-related issues.
Features:
Assistance with account-related issues only
Support via support tickets with a 24-48 hour response time
Standard response times during business hours
II. Enhanced Support
For those who need additional technical support, our Enhanced tier provides more comprehensive assistance, including help with website-related issues. This tier is ideal for users who need moderate support but do not require urgent assistance.
Features:
Assistance with account and website issues
Support via support tickets with a 24-48 hour response time
Access to our Discord community for general discussions and peer-to-peer support
III. Premier Support
For customers who require the highest level of support, our Premier tier offers 24/7 assistance with everything related to your hosting experience. This is perfect for businesses or power users who need immediate attention to keep their sites running smoothly.
Features:
Assistance with anything and everything related to your hosting and website
Support tickets prioritized for ASAP responses
24/7 availability for technical support
Access to Discord community for real-time engagement
Direct phone support for immediate assistance
Choosing the Right Support Tier
Each of our support tiers is designed to cater to different user needs. Whether you're a casual website owner or a business relying on uptime and performance, Underbyte has a support option tailored to you.
If you're unsure which tier is right for you, contact our team, and we’ll help you find the best fit for your needs!